Payment & Refund Policy
Last Updated: September 2026
This Payment & Refund Policy is issued by Zentry International Limited (“ZENTRY”, “we”, “our”, or “us”), the operator of the website https://www.iqtrainpro.com and related applications (the “Platform”). It supplements our General Terms of Use, and it should be read together with our Privacy Policy. The purpose of this document is to explain clearly how payments are processed, how playtime minutes are billed, and under what conditions refunds may or may not be granted.
1. Payment Structure
The Platform operates on a time-based payment system. Users purchase gameplay minutes. Payments are processed securely through trusted third-party providers, and the corresponding minutes are credited to the user’s account immediately upon confirmation of payment.
Purchased minutes are personal and non-transferable. They may not be transferred, shared, resold, or redeemed for cash, except where a refund is approved by ZENTRY or required under applicable law. Purchased minutes remain valid within the Platform and do not expire solely due to inactivity.
2. Payment Methods
Payments may be made using Visa, Mastercard, and any other payment methods made available at checkout by our payment processors. While ZENTRY does not store full payment card details, we retain transaction records as required for accounting, fraud prevention, and compliance with our Privacy Policy.
3. Billing and Invoices
Once a payment is confirmed, the purchased minutes will be added immediately to your account balance. A payment confirmation may be sent to your registered email address, and relevant transaction information may be available in your account. If your payment method fails or becomes invalid, the purchase may not be completed until the issue is resolved.
4. Promotions and Discounts
From time to time, we may offer promotional campaigns and distribute promo codes. When applied during checkout, a valid promo code will allow you to purchase the same number of minutes as a standard transaction but at a reduced cost. Promo codes may be subject to additional conditions such as expiration dates, single-use restrictions, or eligibility requirements. ZENTRY reserves the right to suspend or cancel promotions if fraud, abuse, or misuse is detected.
5. Refunds
Purchases of minutes are generally non-refundable once the purchased minutes have been credited to the user's account or used. However, users may submit a refund request by contacting us at info@iqtrainpro.com. Each request will be reviewed individually, taking into account the circumstances of the transaction, whether any purchased minutes have been used, and applicable consumer protection laws.
Refunds may be granted, including where appropriate, in cases of a duplicate or erroneous charge caused by our system or payment processors, a fraudulent or unauthorised payment, or another situation in which a refund is required by applicable law. Refunds will not normally be issued for issues caused solely by the user's device, internet connection, or other circumstances outside ZENTRY's reasonable control, except where applicable law provides otherwise. Supporting documentation may be required when a refund request is reviewed.
6. Chargebacks and Fraud
Raising an unjustified chargeback with your payment provider is treated as a breach of our General Terms of Use. ZENTRY reserves the right to suspend or permanently close accounts involved in chargeback disputes and to forfeit any remaining minutes without compensation. To protect all users, suspicious transactions may be delayed or cancelled until verified.
7. Consumer Rights
Nothing in this Policy excludes, restricts, or limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws. Where a statutory right to cancel or withdraw applies, ZENTRY will respect that right. Where applicable law permits immediate supply of digital content or services only with the user's express consent and acknowledgement regarding cancellation rights, the relevant consent and acknowledgement may be requested at checkout or before the service begins. Any rights relating to faulty, misdescribed, or otherwise non-conforming digital content or services remain unaffected.
8. Updates to This Policy
ZENTRY may update this Payment & Refund Policy to reflect changes in law, technology, or operational practices. Updates will be published on www.iqtrainpro.com, and continued use of the Platform after publication will signify your acceptance of the revised terms.
9. Contact Information
If you have any questions regarding this Policy or wish to submit a refund request, please contact us at info@iqtrainpro.com.
Written correspondence may also be addressed to: Zentry International Limited, Henleaze House Business Centre, 13 Harbury Road, Henleaze, Bristol, BS9 4PN, England.
This Payment & Refund Policy is issued by Zentry International Limited (“ZENTRY”, “we”, “our”, or “us”), the operator of the website https://www.iqtrainpro.com and related applications (the “Platform”). It supplements our General Terms of Use, and it should be read together with our Privacy Policy. The purpose of this document is to explain clearly how payments are processed, how playtime minutes are billed, and under what conditions refunds may or may not be granted.
1. Payment Structure
The Platform operates on a time-based payment system. Users purchase gameplay minutes. Payments are processed securely through trusted third-party providers, and the corresponding minutes are credited to the user’s account immediately upon confirmation of payment.
Purchased minutes are personal and non-transferable. They may not be transferred, shared, resold, or redeemed for cash, except where a refund is approved by ZENTRY or required under applicable law. Purchased minutes remain valid within the Platform and do not expire solely due to inactivity.
2. Payment Methods
Payments may be made using Visa, Mastercard, and any other payment methods made available at checkout by our payment processors. While ZENTRY does not store full payment card details, we retain transaction records as required for accounting, fraud prevention, and compliance with our Privacy Policy.
3. Billing and Invoices
Once a payment is confirmed, the purchased minutes will be added immediately to your account balance. A payment confirmation may be sent to your registered email address, and relevant transaction information may be available in your account. If your payment method fails or becomes invalid, the purchase may not be completed until the issue is resolved.
4. Promotions and Discounts
From time to time, we may offer promotional campaigns and distribute promo codes. When applied during checkout, a valid promo code will allow you to purchase the same number of minutes as a standard transaction but at a reduced cost. Promo codes may be subject to additional conditions such as expiration dates, single-use restrictions, or eligibility requirements. ZENTRY reserves the right to suspend or cancel promotions if fraud, abuse, or misuse is detected.
5. Refunds
Purchases of minutes are generally non-refundable once the purchased minutes have been credited to the user's account or used. However, users may submit a refund request by contacting us at info@iqtrainpro.com. Each request will be reviewed individually, taking into account the circumstances of the transaction, whether any purchased minutes have been used, and applicable consumer protection laws.
Refunds may be granted, including where appropriate, in cases of a duplicate or erroneous charge caused by our system or payment processors, a fraudulent or unauthorised payment, or another situation in which a refund is required by applicable law. Refunds will not normally be issued for issues caused solely by the user's device, internet connection, or other circumstances outside ZENTRY's reasonable control, except where applicable law provides otherwise. Supporting documentation may be required when a refund request is reviewed.
6. Chargebacks and Fraud
Raising an unjustified chargeback with your payment provider is treated as a breach of our General Terms of Use. ZENTRY reserves the right to suspend or permanently close accounts involved in chargeback disputes and to forfeit any remaining minutes without compensation. To protect all users, suspicious transactions may be delayed or cancelled until verified.
7. Consumer Rights
Nothing in this Policy excludes, restricts, or limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws. Where a statutory right to cancel or withdraw applies, ZENTRY will respect that right. Where applicable law permits immediate supply of digital content or services only with the user's express consent and acknowledgement regarding cancellation rights, the relevant consent and acknowledgement may be requested at checkout or before the service begins. Any rights relating to faulty, misdescribed, or otherwise non-conforming digital content or services remain unaffected.
8. Updates to This Policy
ZENTRY may update this Payment & Refund Policy to reflect changes in law, technology, or operational practices. Updates will be published on www.iqtrainpro.com, and continued use of the Platform after publication will signify your acceptance of the revised terms.
9. Contact Information
If you have any questions regarding this Policy or wish to submit a refund request, please contact us at info@iqtrainpro.com.
Written correspondence may also be addressed to: Zentry International Limited, Henleaze House Business Centre, 13 Harbury Road, Henleaze, Bristol, BS9 4PN, England.